How do I perform a factory reset on my mobile device?
What is a factory reset?
Performing a factory reset, also known as a hard reset or master reset, will erase all personal data, modifications, and settings on your device, reverting it to its original factory state.
There are three primary methods to initiate a factory reset: through the Settings menu, utilizing the physical buttons on your device, or by employing the SmartThings Find service.
To execute a factory reset, you will be required to enter your PIN, password, or unlock pattern.
Additionally, it's crucial to ensure that your device is connected to a Wi-Fi network before initiating the factory reset process.
Soft vs Hard reset
A soft reset is performed by turning a device on and off again. This will close any open applications and clear the memory of the device. Long term hard drive data is unaffected.
A hard reset is performed by completely resetting a device to its factory settings. Performing this kind of reset will permanently erase all the data on the device.
To perform a soft reset:
1. Swipe down from the top of the screen with two fingers to reveal the Quick settings panel
2. Tap the Power button
3. Tap Power off
Backing up your device
When you perform a factory reset on Infiniti, your device will return to the state it was in when you initially received your Omerta Phone. This same principle applies to Omerta Digital as well.
A factory reset will permanently delete the following from your phone:
- All personal data
- Customised settings
- Applications downloaded from the Play Store
- Messages
- Contacts
- Photos
Therefore, before performing a factory reset, it is recommended that you first back up the data. You can use Samsung Smart Switch to back up your device as discussed here.
Factory reset via the Settings menu
1. Swipe up to access your apps, then tap Settings
2. Tap General management
3. Tap Reset
4. Tap Factory data reset
5. Tap Reset
Factory reset using the buttons
1. Switch off the device. If your device is locked, in order to power down your device you will be asked to enter your PIN, password or pattern. If you don't remember your PIN, password or pattern, your device will switch off when it runs out of battery. You can also read our FAQ about what to do if you cannot unlock your phone
2. Plug your phone in to a computer via a USB cable
3. Open the recovery menu using the buttons on your device. Press and hold the Volume Up, Home and Side buttons simultaneously until your device vibrates and the Samsung logo appears. You can then release the buttons.
4. Once the recovery menu has opened on your device, use the Volume Up and Volume Down buttons to select Delete all user data or Wipe data/factory reset, then press the Power button to select
5. Use the Volume Up and Volume Down buttons to select Yes, Yes – delete all user data or Factory data reset. Press the Power button to select
6. Your device will process the factory reset. Once complete you will see Data wipe complete at the bottom of the screen. Press the Power button to select Reboot system now
Please note: it may take a few minutes for your device to reset. Wait while it reboots. It will power on automatically when it is ready to be set up. When it switches on, you will be prompted to go through the steps to set up the device as if it were the first time it has been used.
7. Once your device has rebooted, you may be asked to enter your Google password. Enter your details to access your device
Use the Emergency Wipe Functions
You can perform a factory reset using any of the emergency wipe functions discussed here.
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